RETURN AND REFUND POLICY
Last updated July 13, 2020
Thank you for your purchase. We hope you are happy with your purchase. All products are provided with 12 months limited warranty from the day the product is shipped to your address. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) email. After receiving a RMA email, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Owlet Home LLC
500 La Terraza Boulevard, Suite 150
Escondido, CA 92025
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 business days from the receipt of your item to process your return or exchange.
The following items cannot be returned or exchanged:
● free demo product
● free gift product
● warranty expired product
● damaged by customer
For defective or damaged products, please contact us at the customer service at email@example.com to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at: