RETURN AND REFUND POLICY

RETURN AND REFUND POLICY
Last updated July 13, 2020

Thank you for your purchase. We hope you are happy with your purchase. All products are provided with 12 months limited warranty from the day the product is shipped to your address. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS
To return an item, please email customer service at support@owlethome.com to obtain a Return Merchandise Authorization (RMA) email. After receiving a RMA email, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Owlet Home LLC
Attn: Returns
500 La Terraza Boulevard, Suite 150
Escondido, CA 92025  

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 business days from the receipt of your item to process your return or exchange.

EXCEPTIONS    

 

The following items cannot be returned or exchanged: 
 
     ●     free demo product   
     ●     free gift product   
     ●     warranty expired product   
     ●     damaged by customer   
     ●     accessory     

For defective or damaged products, please contact us at the customer service at support@owlethome.com to arrange a refund or exchange. 
        
QUESTIONS
If you have any questions concerning our return policy, please contact us at: 
support@owlethome.com